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The complaint was closed as ‘resolved’ after the player confirmed she had received her winnings. The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. The player from Canada is experiencing difficulties withdrawing her winnings due to a minimum withdrawal limit.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Ireland is experiencing difficulties withdrawing her funds. The player from Australia is having difficulties with completing the KYC. The player successfully withdrew her winnings, therefore we marked this complaint as resolved. The player from Germany has requested a withdrawal a few days ago. The player from Argentina is struggling to withdraw her winnings due to incomplete verification.
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In terms of customer support, their 24/7 e-mail address does a very good job, they are fast and professional. However, that`s the only contact method aside for Live Chat, and the Live Chat I found to be useless. Maybe I was unlucky, but I tried twice to ask a pertinent question and they told me “You can find all info on the website”. The website is pretty average both in terms of design and usability. It`s not the best looking and not the fastest out there (both desktop and mobile versions), and beginners could find it a bit difficult at first.
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The player from Australia is questioning the number of documents which are required for KYC verification. The player submitted her documents for verification, but her driving license was not accepted due to a missing expiry date. The player from Australia is enquiring about the possibility to upload documents that are required for additional KYC verification. The player from Italy had his account blocked after depositing funds in to his account. The player complained about the casino rejecting their withdrawal requests for unknown reasons.
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The player deposited in the casino, but the amount wasn’t credited to his casino balance. We closed the complaint because the player didn’t reply to our messages and questions. The player from Poland has been experiencing difficulties with his identity verification and the subsequent withdrawal of his winnings for more than six months. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.
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The complaint was resolved as the player received his money after the successful verification. The player’s experiencing an unspecified issue with his withdrawal and verification. The complaint was resolved as she received her pending withdrawal. The player from Germany is experiencing difficulties verifying his payment method. The player confirmed he received the withdrawal, and the issue is resolved. The issue was successfully resolved, the player received his funds.
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The player from India has submitted all the required documents for KYC. The player requested a withdrawal to a card which was denied, so they changed the withdrawal method to the bank transfer. However, the withdrawal request was for €19,000 and the casino said the maximum withdrawal limit was €1,000 per day instead of no limit.
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We received sufficient evidence of this from the casino and so the complaint was rejected. After some time, the casino reconsidered their position and decided to pay the player the previously confiscated winnings. The player from the Czech Republic requested a withdrawal, but it has been rejected.
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The player from Italy is criticizing verification and withdrawal process. The player complained that in the middle of gameplay they received an error message saying that the game was not available to them. After contacting the support, they kept asking from the player more and more identity documents. The player from Spain is enquiring more information regarding the account verification.
The player from Maldives is experiencing difficulties withdrawing his winnings. The player from Italy is experiencing difficulties withdrawing his winnings. The player from Portugal is experiencing difficulties withdrawing their winnings due to ongoing verification. The player from India is experiencing difficulties withdrawing his winnings. The player from Paraguay has deposited money into casino account but the funds seem to be lost. The player from Romania is experiencing difficulties withdrawing his funds due to missing authorization message.
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Cricket events are filtered on the sportsbook to make it easy to find relevant matches right away. However, there is no search function, so users must go through the menus on the site. As well as the IPL – which we will come on to next – competitions such as the Big Bash League and Super Smash are available to bet on at 22Bet India. At the time of writing, the 22bet apps have relatively low review scores, with around 3 stars on the App Store and Play Store. We suggest using both the mobile browser and app version of 22bet, to see which gives the best performance.
The player from Czech Republic would like to close their casino account. The player from Spain had her withdrawal withheld due to a third party deposit. The player from Portugal is experiencing difficulties withdrawing their winnings due to ongoing additional verification.
The player from Italy is experiencing difficulties withdrawing his winnings due to unfinished KYC verification. We closed this complaint because the player submitted 2 identical complaints and we kept only the second one opened. The player’s struggling to verify his account in order to withdraw his winnings. The complaint was closed as “unresolved” as the casino did not respond to us. The player from Canada is experiencing difficulties verifying casino account.
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The player’s unable to login into his casino account for unknown reason. The complaint was resolved as the player was able to access his account again. The player from Sweden is experiencing difficulties withdrawing funds via Trustly. The player from Austria is experiencing difficulties to withdraw her winnings due to incomplete KYC verification.
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